Forms
Somebody wants to hire you.
A contact form you asked for in a sentence, on your site, working. Every message lands in your dashboard and in your inbox — and replying to the email reaches the person who sent it.
Ask, do not build
No form builder, no dragging fields about. You describe what you want to know and the form is written for you.
Two copies, always
Kept in your dashboard and sent to your inbox. A lost email is never a lost customer.
Reply and it reaches them
Their address is the reply-to, so answering an enquiry is answering the email.
What happens
Four things, and you do one of them.
The rest is the point: a form on a small business site is only worth having if the message reliably reaches a person who can answer it.
You ask
In a sentence, the way you ask for anything else here. Name, email, message — or a job type, a postcode and a photograph of what is broken.
They fill it in
On their phone, on the train, at eleven at night. It works whether or not their browser runs anything, which is more of them than you would guess.
It lands
On your Submissions screen the moment they press send, marked unread, with a count on the way in so you can see at a glance that something is waiting.
You reply
From the email, to them, directly. No dashboard, no portal, no logging in to answer somebody who asked you a question.
The part that matters
A message that does not arrive is worse than no form at all.
A form that silently fails is the one failure a small business cannot see: the sender believes they got in touch, you never hear about it, and nobody is left to notice. Most of this is built around that.
Written down before it is sent on
The message is stored first and emailed second. If the email fails — wrong address, full mailbox, an over-eager filter — you have lost a notification and not an enquiry, and your activity log says the send failed.
Kept even when it is odd
Somebody submitting an old version of your page, an answer longer than you expected, a question you removed last week: all of it is kept and flagged rather than refused. You can throw a message away; you cannot get one back.
Spam is marked, not deleted
A hidden field catches automated senders and a rate limit catches the persistent ones. What it catches is labelled and left for you, because a filter confident enough to delete is confident enough to delete the wrong thing.
It cannot quietly stop working
A form that would collect nothing — no way to send, a field the page cannot really ask for — refuses to publish and says which form and why. The alternative is a form that renders perfectly and collects nothing.
Whose data it is
Somebody else typed it. That changes what we do with it.
An enquiry is the one thing on your site that is not yours — a stranger gave their name and their question to your business, on purpose, and to nobody else.
The AI cannot read your messages. It writes your pages and it builds your forms, and what people send through them is not part of what it can see. Nobody consented to their question being read by a model, and asking them would be a strange thing to put on a contact form.
You can take them out or delete them. Export the lot as a spreadsheet whenever you like, delete any single one, or delete all of them — and deleted means gone rather than hidden. If somebody asks you to remove what they sent, you can, without asking us.
Nothing is done with them. They are stored against your site so you can read them, and sent to the address you chose. That is the whole list.
Before you start
What a form here will not do.
Worth knowing now rather than after you have built the site around it.
It cannot take a booking or a payment, and there are no customer logins. A form can ask when somebody is free; it cannot offer them a Tuesday or take a deposit for it.
The sender gets no automatic reply. They see a confirmation on your site that the message went, and then they wait for you. If a "thanks, we will be in touch within a day" email matters to you, that is not built yet.
Questions about forms
How do I add a form?
You ask for one. "Add a contact form with a name, an email and a message" builds it, puts it on the page and gives it somewhere to send. Changing it later is another sentence — a new question, a longer box, a tick for "how did you hear about us".
Where do the messages go?
Both places. Every one is kept on a Submissions screen in your dashboard, and emailed to whichever address you choose. Hitting reply answers the person who sent it, because their own address is set as the reply-to.
What if the email does not arrive?
The message is still there. Nothing is only ever an email: the dashboard copy is written first and the email is sent afterwards, so a bounced address, a full inbox or a spam filter costs you a notification rather than a customer. A failed send is recorded in your activity so you can see it happened.
Will I get spam?
Some, eventually — anything with a form does. There is a hidden trap field that catches the automated ones, a limit on how fast one sender can submit, and anything suspicious is marked rather than thrown away. Deleting three spam messages is a smaller problem than losing one real enquiry to a filter that was too clever.
Can somebody attach a file?
Yes — up to three per message, 10 MB each. A photograph of the job, a PDF, a document. They arrive with the message in your dashboard and you download them from there. They are never published: there is no web address for one of them that works unless you are signed in, which matters because anybody can send you one.
Can people book an appointment?
No. A form can ask somebody what they want and when they are free; it cannot show them your calendar or confirm a slot. There are no logins or customer accounts either. If booking is the point of your site, this is not the tool for it yet.
Can I get the messages out?
Any time, as a spreadsheet file, with a column per question. You can delete any single message or all of them, and deleted means gone. They are somebody else’s details as much as your records, and both of those are reasons to be able to take them with you.
Does a form cost extra?
No. Forms are part of every plan, there is no add-on to buy, and a message arriving does not cost you credits. It is the one thing on a small business website with a number attached to it, and charging per message would make you think about whether you can afford to be contacted.